Lines are open:
Monday to Friday: 8am to 9pm
Saturday: 9am to 5.30pm
Sunday: 10am to 5pm
insureblue is a trading name of Hastings Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) – firm reference number 311492. Our permitted business is the dealing in and arranging of contracts of general insurance.
Your right to privacy is important to us and we are committed to protecting the privacy of those using our Website and the confidentiality of personal information which our users provide to us.
You can access our Website and browse some areas without disclosing your personal data.
We automatically log personal data by recording your IP Address, a string of numbers which is sometimes unique to your computer, when you request any pages or components on our Website. We do so for the purposes of technical administration and monitoring usage of our website. We also record other information regarding your web browser and operating system for statistical purposes.
We may use the information we collect in the ways set out below:
When you register and/or use this Website, we will ask you to provide certain information, such as your contact details and demographic information. When you take out a chargeable service with us, we will also retain billing data in relation to you. We will store this billing data and use it to contact you, provide you with details of services and otherwise for the normal use and improvement of the Website, unless you have asked us not to do so.
We may use your email address to send you information which we think that may be of interest to you. You will be asked to opt in to receive such emails by indicating in a box at the point on the site where personal data is collected.
Your information may also be used
For these purposes we may disclose information to other interested third parties, for example insurers, other intermediaries, uninsured loss recovery agencies; regulatory authorities for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes, other third parties involved (directly or indirectly) in your insurance, and agents (including claims handling agencies) who provide services on our behalf.
If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us, that we have authority to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for.
We may also need to disclose personal data to a third party so that the service you requested can be provided. It may also be necessary to transfer it to countries outside the European Economic Area.
Documents received by us are filed electronically. We may check information provided or received and we, our insurers and our credit providers may also undertake credit searches and additional fraud searches. We may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan. This may include details of your payment record with us.
We have obligations under money laundering legislation to check the identity of users of the Website and may need to make enquires and obtain information from you for that purpose. You confirm that all the information you supply is accurate and that we may pass on such information as we consider necessary to comply with any legal/reporting enquiries.
You agree that we may disclose to the FCA and to any other regulatory authority to which we may be subject or to any person empowered to require such information by or under any legal enactment any information they may reasonably request or require relating to you or, if relevant, any other person about whom you have provided us with information or any claims you have made.
Insurers pass information to the Claims and Underwriting Exchange Register (CUE), run by Insurance Database Services Ltd, the Hunter Database, run by MCL Software Ltd., and the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), run by the Association of British Insurers (ABI). We, and your insurer, may search these registers as this helps us to check information provided and to prevent fraudulent claims. We may also undertake credit searches and additional fraud searches. Under the conditions of your policy you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident we will pass information relating to it to the registers.
We and/or your insurer may run checks against the vehicle you wish to insure with us, via our chosen third party HPI. These checks may include searches for outstanding finance, write off information and whether a vehicle has been registered as stolen.
We and/or your insurer may pass information about you to credit reference agencies, where it is necessary to carry out a credit check search on you before we and/or your insurer provide you with any services (including quotations and prior to offering a renewal). You should be aware that the results of those searches will be recorded by the credit reference agencies and that we and/or your insurer and other organisations may use those records in order to help make credit decisions about you, people financially linked to you and others in your household. Often insurance and other financial services providers will only request a credit check once you have decided on a particular supplier.
Every application you submit for a loan or credit card, however, may affect your credit score so you may wish to keep applications to a minimum to protect your credit rating.
Information relating to your insurance policy will be added to the Motor Insurance Database ("MID") managed by the Motor Insurance Bureau ("MIB"). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVLANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
If you are involved in a road traffic accident (either in the UK, EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at www.askmid.com
You can find our more about this from your insurer, or at www.mib.org.uk
You should show these notes to anyone insured to drive the vehicle covered under this policy.
Your information may also be used for customer services, marketing (including customer profiling), offering renewals, research and statistical purposes, and crime prevention. We may share your information with our agents or service providers and with third parties with whom we have a business relationship, for the purposes described above. If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
In the case of personal data, with limited exceptions, you have the right to access and if necessary rectify information held about you by formal written application to our Data Protection Officer at insureBlue, Conquest House, Collington Avenue, Bexhill on Sea, East Sussex TN39 3LW, UK.
We recommend you keep this document safely with your policy and all other documents relating to your insurance. We have shown, within your documentation, the information that you supplied to us, and on which your premium has been calculated. In the event of a claim, or on request, you must be able to substantiate this information, so it is important that you check it, and can agree that it is all correct. If anything is not correct or differs from what you told us, you must contact us immediately, as otherwise your insurance may be rendered invalid, or your insurers entitled to avoid payment of a claim. In particular, you must remember that you have to disclose all material facts to us. Material facts are any facts that are likely to influence an insurer in his acceptance or rejection of your risk. If you are in any doubt as to whether a fact is material or not, you should disclose it.
We do our best to protect your personal information including through the use of encryption technology, but we cannot guarantee the security of any data you disclose.
Our Website is not intended or designed to attract children under the age of 18 years old. We do not knowingly collect personally identifiable data from children under the age of 18 years old. If you are under the age of 18 years and would like to ask a question or use this site in any way which requires you to provide your personal information, please get your parent or guardian to use the site on your behalf. This shows our commitment to protect the privacy of children by making reasonable effort to ensure that a parent has authorised the collection of the child's personal data.
We give visitors to our Website the option of using a secure transmission method to send us their personal data.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from
All our employees and data processors who have access to, and are associated with, the processing of personal data are obliged to respect the confidentiality of our visitors' personal data.
We will ensure that your personal data will not be disclosed to any authorities except if required by law or other regulation.
We add to the data you give us information we obtain from third parties. You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details, including your name and address, to the following address:
Data Protection Officer, insureBlue, Conquest House, Collington Avenue, Bexhill on sea, East Sussex TN39 3LW, UK.
We will provide you with a readable copy of the personal data which we keep about you within twenty-one days, although we may require proof of your identity. We will provide the information for a charge of £10.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended.
We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.
Our Website does not enable our visitors to communicate with other visitors or post information to be accessed by others.
Data Protection Officer
Bexhill on sea